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Lecturer(s)
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Doležalová Hana, doc. Ing. Ph.D.
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Course content
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1. Quality - system definition 2. International standardization and conformity assessment 3. Quality management. Concepts and principles of quality management 4. Significant standards and certifications in the field of quality: ISO 9001 5. Significant standards and certifications in the field of quality: industry standards and "good practices". 6. Tools for excellent management. European Foundation for Quality Management. Programs of excellence. Models of excellence. EFQM model. 7. Corporate social responsibility - CSR 8. Integrated management systems. EMS. HSMS. ISMS 9. Selected international certification programs focusing on sustainable development and ethics 10.-11. Company applications: Planning, implementation and demonstration of quality. Audits. Constant improvement 12. Quality management in a selected organization (external lecture) 13. The importance of quality in a global context (external lecture) 14. Credit
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Excursion, Work with multi-media resources (texts, internet, IT technologies), Individual tutoring
- Field trip
- 12 hours per semester
- Preparation for classes
- 26 hours per semester
- Preparation for exam
- 40 hours per semester
- Semestral paper
- 35 hours per semester
- Class attendance
- 40 hours per semester
- Preparation for credit
- 15 hours per semester
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Learning outcomes
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The course deals with the definition of basic certification and other similar activities aimed at promoting quality or achieving the necessary degree of excellence to ensure global competitiveness.
The student understands the importance of certifications and alternative programs for creating functional models of quality management and communication with corporate stakeholders and achieving sustainable success.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Written examination, Seminar work, Interim evaluation
Credit requirements: Elaboration and presentation of seminar papers in accordance with the assignment, participation in excursions and lectures of practitioners. Test requirements: Passing a written test with a min 60% success rate.
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Recommended literature
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ČSN EN ISO 14001:2016. Systémy environmentálního managementu - Požadavky s návodem pro použití. Praha, 2016.
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ČSN EN ISO 9000:2016. Systémy managementu kvality - základní principy a slovník. Praha, 2016.
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ČSN EN ISO 9001:2016. Systém managementu kvality - požadavky. Praha, 2016.
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ČSN EN ISO 9004:2019. Management kvality - Kvalita organizace - Návod k dosažení udržitelného úspěchu. Praha, 2019.
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Model EFQM 2020. Praha, 2020.
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Zákon 22/1997 Sb., o technických požadavcích na výrobky (ve znění pozdějších novelizací). Praha, 1997.
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Nenadál Jaroslav. Management kvality pro 21. století. Praha, 2018.
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Nenadál Jaroslav. Systémy managementu kvality. Praha, 2016.
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