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Lecturer(s)
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Doležalová Hana, doc. Ing. Ph.D.
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Course content
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Full-time study: Lectures: 1. Introduction to Quality Management 2. Quality legislation and technical standardisation 3. Conformity assessment, certification, accreditation 4. Quality Management Systems, approaches, policies 5. ISO 9000-9004. TQM 6. Resort standards. Food standards (GMP/GHP,HACCP,ISO 22000, BRC, IFS) 7. Specific standards (EMS, HSMS, ISMS, FSMS). Integrated management systems 8. CSR (Corporate social responsibility) 9. Economic aspects of quality 10. - 14. Lectures on practice Seminars: Depression of problems from lectures. Presentation of an individual seminary labour. Excursion to productive company and test institution.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming)
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Learning outcomes
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The course introduces students with basic attainments from Quality Management. The basic item: Importance of quality in current business. Quality legislation. Technical standardisation and certification. Assurance of quality: ISO 9000, TQM (Total Quality Management), resort standards (HACCP, GMP). Specific standards (EMS, HSMS, ISMS, FSMS), the integrated management systems. Quality Management in commercial business and tourism.
Students understand the basic principles of quality and quality Management, they are able to perceive the quality as a strong competitive advantage.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Test
Full-time study: Credit Requirements: Pesentation of an individual seminary labour, excursion and lecture attendance. Examination Requirements: Written test (60% of the success).
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Recommended literature
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ČSN EN ISO 9001 (010321). Systémy managementu kvality - Požadavky.. Praha: ÚNMZ, 2010.
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ČSN EN ISO 9004 (010324). Řízení udržitelného úspěchu organizace - Přístup managementu kvality.. Praha: ÚNMZ, 2010.
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ČSN EN ISO 14001 (010901). Systémy environmentálního managementu - Požadavky s návodem pro použití.. Praha: ČNI, 2005.
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ČSN EN ISO 9000 (010300). Systémy managementu kvality - Základní principy a slovník.. Praha: ČNI, 2006.
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Zákon 22/1997 Sb., o technických požadavcích na výrobky (ve znění pozdějších novelizací).
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Doležalová,H. Základy jakosti. Jihočeská univerzita, 2012. ISBN 978-80-7394-339-4.
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Nenadál, J. a kol. Moderní management jakosti. Praha: Management Press, 2008.
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Oldřich, M. Systém kritických bodů v obchodě. Praha: České a slovenské odborné nakladatelství, 2004.
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Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002.
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Veber,J. a kol. Management kvality, environmentu a bezpečnosti práce. Praha, Management Press, 2010. ISBN 978-80-7261-210-9.
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