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Lecturer(s)
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Stasková Věra, PhDr. Ph.D.
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Novotná Helena, PhDr. Ph.D.
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Rásochová Marie, Mgr.
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Course content
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Lectures: 1.- 2. Communication as a nursing skill - procedure, technique, structure, types, types of communication (transactional analysis), verbal communication, nonverbal communication, paralinguistics, communication process 3.- 4. Communication in the stages of the nursing process (interview), communication skills, therapeutic communication, counselling, group work, dignity, identity, respect, tolerance in communication, compassion, empathy 5.- 6. Self-awareness - emotions and communication, aggressive communication, (documentation, teaching, management, electronic communication, presentation), communication patterns, difficult communication styles 7. -8. Nursing communication with clients in crisis situations, dying clients and their relatives 9. -10. Alternative concepts and models of care related to the nurse's communication skills and satisfaction of the need for security and safety: Basal stimulation, Snoozeling, Sensory activation, Validation method, Psycho-biographical model of care by E. Böhm Training: 1.- 2. Introduction to a group, eye and haptic contact, first impression, the principles of social communication, oral self-presentation, reflection and self-reflection training 3.- 4. The difference between the perception of verbal and nonverbal expression, labelling theory 5.- 8. Training nonverbal techniques/proxemics, facial expressions, eye contact, position, gesticulation, posturology, kinetics, haptics, basic elements of basal stimulation 9.-12. Training in verbal techniques/speech, paralinguistics 13.-14. Motivation to communicate, active and passive listening 15.-16. Assertive communication 17.-18. Aggression in nursing, communication with an aggressive patient 19.-20. Empathy, therapeutic conversation
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Monitoring, Activating (simulations, games, drama), E-learning
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Learning outcomes
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The student: - can describe the theory of communication - can explain self-reflection - uses effective communication skills for providing care in midwifery and in a multidisciplinary team - is familiar with therapeutic communication and crisis situations (an aggressive person, a dying a person experiencing a loss)
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Prerequisites
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unspecified
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Assessment methods and criteria
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Student performance assessment, Test
90% attendance of seminars, Moodle knowledge test, individual interview, demonstration of model situations with reflexion, communicative situation analysis from literature of the student's choice
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Recommended literature
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Hájek, Karel. Práce s emocemi pro pomáhající profese : tělesně zakotvené prožívání. Vyd. 3. Praha : Portál, 2012. ISBN 978-80-262-0221-9.
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KELNAROVÁ, J. Tanatologie v ošetřovatelství. Nakladatelství Littera, 2007. ISBN 978-80-85-763-36-.
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Kutnohorská, J. Etika v ošetřovatelství. Praha: Grada, 2007. ISBN 978-80-247-2069-2.
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LUFF,G., FIRTH, P., OLIVIERE, D. Ztráta, změna a zármutek v kontextu paliativní péče. Brno: Společnost pro odbornou literaturu, 2007. ISBN 978-80-87029-21-3.
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PARKES, C., M., RELF, M., COULDRICK, A. Poradenství pro smrtelně nemocné a pozůstalé. Brno: Společnost pro odbornou literaturu, 2007. ISBN 978-80-87029-23-7.
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PLEVOVÁ. I. SLOWÍK, R. Komunikace s dětským pacientem. Praha: Grada., 2010. ISBN 978-80-247-2968-8.
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POKORNÁ, A. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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Ratislavová, K. Aplikovaná psychologie porodnictví.. Praha, 2008. ISBN 978-80-254-2186.
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SLOWÍK, J. Komunikace s lidmi postižením.. Praha: Portál., 2010. ISBN 978-80-7367-691-9.
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ŠATENKOVÁ N., KRÁLOVÁ, J. Základní otázky komunikace. Praha: Galén, 2009. ISBN 978-80-7262-599-4.
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ŠIFFELOVÁ, D. Rogerovská psychoterapie pro 21. století.. Praha: Grada,, 2010. ISBN 978-80-247-2938-1.
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ŠPATÉNKOVÁ, N. Poradenství pro pozůstalé.. Praha: Grada, 2008. ISBN 978-80-247-1740-1.
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Špatenková, N. Zármutek a pomoc pozůstalým. Praha, 2001.
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THE, ANNE-MEI, OGROCKÝ, J. Paliativní péče a komunikace. Brno Společnost pro odbornou literaturu, 2007. ISBN 978-80-87029-24-4.
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VENGLÁŘOVÁ, M., MAHROVÁ, G. Komunikace pro zdravotní sestry. Praha: Grada, 2006. ISBN 80-247-1262-8.
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Venglářová, M. Problematické situace v péči o seniory. Praha Grada, 2007. ISBN 978-80-247-2170-5.
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