Lectures 1. History of quality of health services, 2. Current nursing, 3. Anchoring the quality of health services in legislation 4. Quality - quality of services, quality in health care - - history of quality in implementation of quality management system in health care 5. Creation of quality system in health care, quality management system in health care, 6. Continuous quality improvement program, 7. Accreditation of medical facility, 8. Quality indicators in health care (procedure for monitoring and improving quality and safety, definition of indicators, main monitored processes in health care facilities, outputs, analysis and corrective and preventive measures, 9. Importance of patient quality and safety monitoring, hospital information system, internal quality and safety evaluation, external quality and safety evaluation), 10. Standards of nursing care, 11. Education of nurses in health care, 12. Quality management (concept of management, functions and processes of management), 13. Corporate culture, 14. Context of economy and health care. Seminars 1. The importance of standards for improving the quality and efficiency of health services 2. Basic characteristics and typology of health service quality standards 3.- 8. Procedural quality standards of health services (Objectives and method of provision of health services, Protection of rights of persons, Contract on provision of health services, Individual planning of the course of health services, Documentation on provision of health services 9.- 10. Personnel standards of health services quality) 11 .-. 14. Operating Standards of Quality of Health Services (Local and Time Availability of Health Services, Health Service Awareness, Environment and Conditions, Emergency and Emergency, Improving Health Service Quality)
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Tomeš, Igor. Povinná sociální solidarita. Vydání první. Praha : Univerzita Karlova, nakladatelství Karolinum, 2018. ISBN 978-80-246-3835-5.
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Tomeš, Igor. Sociální právo České republiky. Vyd. 1. Praha : Linde Praha, 2014. ISBN 978-80-7201-938-0.
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Vaštíková, Miroslava. Marketing služeb : efektivně a moderně. 1. vyd. Praha : Grada, 2008. ISBN 978-80-247-2721-9.
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