Course: IT Services and Operations of IS

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Course title IT Services and Operations of IS
Course code KMI/OITS
Organizational form of instruction Lecture
Level of course Bachelor
Year of study 4
Semester Summer
Number of ECTS credits 4
Language of instruction English
Status of course Compulsory
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Lecturer(s)
  • Hanzal Petr, Ing. Ph.D.
  • Beránek Ladislav, prof. Ing. CSc., MBA
  • Milota Josef, RNDr.
Course content
Thematic units: 1. Role in IS management practice 2. Operation of an information system and its effectiveness 3. The role of information systems manager 4. Views of the information system components 5. Basic models of business information systems 6. Project management - project management and structure, phases, roles, activities 7. Standardization and international standards (ITIL, COBIT, ...) 8. Risks of implementation of information technology in the enterprise 9. The system integration 10. Strategic management of information systems - a global strategy, models, evaluation, principles of strategic management of IS 12. The benefits of IS, efficiency, indicators, financial indicators 13. Information security management system (ISMS), standards

Learning activities and teaching methods
Monologic (reading, lecture, briefing)
  • Class attendance - 28 hours per semester
  • Preparation for classes - 42 hours per semester
  • Semestral paper - 20 hours per semester
  • Preparation for credit - 20 hours per semester
Learning outcomes
The course gives students a comprehensive picture of all aspects of business management, computer science and work with information systems in the organization. It describes the phases of their selection to the stage of their normal operation. The aim of the course is to provide up to date and comprehensive overview of trends in the field of information technology and systems. Students should know the basic methods and tools of information technology and systems, they should be able to define a global strategy in the management of IS, as well as a strategy to quantify the effectiveness of information systems and technologies in the enterprise.
Students should know the basic methods and tools of information technology and systems, they should be able to define a global strategy in the management of IS, as well as a strategy to quantify the effectiveness of information systems and technologies in the enterprise.
Prerequisites
Basic knowledge of areas: databases, enterprise information systems, dinformation systems esign etc.

Assessment methods and criteria
Combined exam

Working up several homeworks, creating a term project.
Recommended literature
  • K. Passerini, A. El Tarabishy. Information Technology for Small Business: Managing the Digital Enterprise. Springer, 2012. ISBN 978-1461430391.
  • PICCOLI, Gabriele. Information systems for managers: text and cases. New York: John Wiley, 2012.
  • R. A. Steinberg. ITIL Service Operation (Best Management Practices). The Stationery Office, 2011. ISBN 978-0113313075.
  • R. K. Rainer, C. G. Cegielski. Introduction to Information Systems: Supporting and Transforming Business. Wiley; 3 edition, 2010. ISBN 978-0470473528.
  • R. K. Rainer, H. J. Watson. Management Information Systems. Wiley; 2 edition, 2013. ISBN 978-1118443590.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Economics Study plan (Version): Engineering and Informatics (1) Category: Economy 4 Recommended year of study:4, Recommended semester: Summer