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Lecturer(s)
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Doležalová Hana, doc. Ing. Ph.D.
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Course content
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Topics of lectures: 1. Quality. National quality policy. National Quality Award of the Czech Republic 2. Quality Management Systems (QMS). Principles and concepts 3. ISO 9000 series. Industry Standards and GMP 4. TQM. EFQM Model of Excellence 5. QMS implementation, internal and external audits. Certification 6. Corporate quality policy. The context of the organization. Leadership 7. Operation (planning, product and service requirements, design and development, external suppliers, production/provision of services, production release, mismatched production) 8. Performance evaluation and quality improvement 9. Quality improvement tools. PDCA 10. Specific standards related to QMS. EMS, HSMS and integrated management systems 11. Quality management in the selected organization (lecture by an externalist - RBCB, Budvar, Schwan Cosmetics) 12. Audits from the point of view of the trainer (lecture by an externalist of the CsJ) 13. Excursion: organization with applied QMS (non-food production) 14. Excursion: organization with applied QMS (food production) Expert lectures by externalists and excursions to selected production organizations will further develop topics related to quality management. Teaching in 8 consultations (16 h).
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), E-learning, Work with multi-media resources (texts, internet, IT technologies), Individual tutoring
- Preparation for classes
- 16 hours per semester
- Class attendance
- 16 hours per semester
- Preparation for exam
- 68 hours per semester
- Semestral paper
- 40 hours per semester
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Learning outcomes
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The aim of the course is to acquaint students with basic aspects of quality in relation to state activities (national quality policy, national quality award, legislative, normative and accreditation activities) and quality management at the level of organizations (quality management, environmental and safety management). The course is also a preparation for certification by the Quality Manager -junior within the framework of the follow-up study.
Students understand the basic concepts of quality and quality management. They can identify the basic principles of quality management and understand the basic concepts of quality management. They perceive quality management as an important part of corporate management and a condition for sustainable company success.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Written examination, Seminar work
Credit requirements: Elaboration and presentation of seminar papers in accordance with the assignment, participation in excursions and lectures of practitioners. Test requirements: Passing a written test with a min 60% success rate.
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Recommended literature
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ČSN EN ISO 14001:2016. Systémy environmentálního managementu - Požadavky s návodem pro použití. Praha, 2016.
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ČSN EN ISO 9000:2016. Systémy managementu kvality - základní principy a slovník. Praha, 2016.
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ČSN EN ISO 9001:2016. Systém managementu kvality - požadavky. Praha, 2016.
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Bednářová Dagmar. Řízení kvality. České Budějovice, 2013.
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Doležalová Hana. Základy jakosti. České Budějovice, 2012.
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Nenadál Jaroslav. Management kvality pro 21. století. Praha, 2018.
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