|
Lecturer(s)
|
-
Schaefer Justin Calvin, Ing.
|
|
Course content
|
Full-time study: Seminars: Full-time study: Seminars: 1. Introduction to the course. Identification of strengths of students in English. Ice- breaking seminary discussions 2. Customer Service - Discussion about customer service and an article - vocabulary and expressions describing customer service - Grammar; Tenses for describing past experiences 3. At the Hotel - Hotel vocabulary - Booking, checking in, checking out listening activities 4. Complaining and Apologizing- Small Talk - Complaining and apologizing listening activity with useful expressions - Small talk; making conversation and listening activity 5. Writing Emails - Email vocabulary - Email language; Formal vs informal 6. Problem Solving - Problems and solutions discussion and vocabulary - Problem solving listening activity 7. Problems and Suggestions - Problems and suggestions listening activity - Phrases for making suggestions 8. Meetings - Meetings expressions, collocations and phrasal verbs - Video about how bad and inefficient meetings negatively affect businesses 9. Writing Reports - Formal reports structure - Language for reporting; findings, recommendations, conclusions, etc. - Linking ideas; contrasting, linking cause and effect, etc. 10. Hiring Choices and Job Interviews - Video about the hiring choices companies make - Vocabulary and phrases from the talk plus discussion - Job interview and CV preparation - Job interview listening activity 11. Managing Projects - Problems and solutions with managing projects - Phrases and vocabulary related to projects - Grammar of updating 12. The Future of Work - Video and discussions about the changes in the workplace 13. Consolidation and Review - Review of vocabulary, grammar and business skills development 14. Course feedback and credits
|
|
Learning activities and teaching methods
|
|
Dialogic (discussion, interview, brainstorming), Work activities (workshops)
|
|
Learning outcomes
|
The aim of the subject is to provide a working understanding of the English terminology, grammar and vocabulary required in order to communicate and manage successfully in an environment connected with tourism or trade and to increase fluency and confidence in using the language of those industries. Students will also develop business skills in areas such as writing reports, making suggestions and giving presentations. During every lesson we will work on English business vocabulary acquisition and aspects of grammar used in different business situations. The course will involve discussions, role-playing exercises and video and listening activities.
Students will be able to demonstrate understanding of the main tourism and trade industries' related English terminologies, vocabulary and grammar, which is necessary for successful communication and management through oral discussions, role plays and group presentations.
|
|
Prerequisites
|
Basic grounding in English. For students wishing to study English at intermediate level or higher.
|
|
Assessment methods and criteria
|
Seminar work
Credit Requirements: Writing assignments and presentation of seminary work on given topic. Examination Requirements: None
|
|
Recommended literature
|
|