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Lecturer(s)
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Course content
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Full-time study: Lectures: 1. Guide character in tourism. Guiding in tourism, classification. Tour guiding in EU countries and its modification. Profile of a tour guide. Tour guide as an animator? 2. Psychological aspects of being a tour guide - work style, formal and informal groups, typology of participants. 3. Excursion guidance. Guiding in the context of travel and tourism development. Tour guidance development in the Czech Republic. 4. Guide performance in tourism in the Czech Republic. Legislative modifications of tour guide possibilities. Demands on applicants for tour guiding. 5. Cooperation of tour guides and travel agencies. Legal modifications of the relationship between the guide and the travel agency. Remuneration of guides. Travel costs of guides in the Czech Republic and abroad. 6. Guide's preparation on excursions/stays. Allocation of excursions by travel agencies. Information and comparative minimums and their processing. 7. Topological preparation. Psychological preparation. Chronological preparation. World presentation of guides - form, content, rhetoric. Work with microphone. Nonverbal communication - body language. Personal equipment of guides. 8. Work agenda of tour guides during excursions/stays. Travel agency's adoption of excursions. Manipulation with written documentation, money and aids. 9. Duties during cognitive excursions. Duties of guides during stays. 10. Duties according to transport. Duties of guides in cases of emergency - insurable, uninsurable. 11. Work agenda of tour guides after excursions/stays. Assessment of excursions/stays by guides. Accounts of excursions/stays by guides. 12. Solving of model cases. Assessment of reached acknowledgement by solving model cases. 13. Social protocols of guides - general norms and rules of guide behaviour. 14. Qualifying preparation of applicants for guiding. Tour Guiding as a profession. Seminars: 1. Practical applications of tour guiding, attendance on special excursions. 2. Preparation of an excursion program. 3. Role of a guide during the next season. 4. Practical performance of guiding (city guiding in Český Krumlov, České Budějovice). Part-time study: Lectures: 1. The Guide´s character in tourism. Guiding in tourism, classification. Guiding in EU countries and its modification. Profile of a tour guide. The guide as an animator? Psychological aspects of guiding - work style, formal and informal groups, typology of participants. 2. Guide performance in tourism in the Czech Republic. Legislative modifications of guiding possibilities. Demands on applicants for tour guiding. Cooperation of tour guides and travel agencies. Legal modification of the relationship between guides and travel agencies. Remuneration of guides. Travel costs of guides in the Czech Republic and abroad. 3. Guide's preparations on excursions/stays. Allocation of excursions by travel agencies. Information and comparative minimums and their processing. Topological preparation. Psychological preparation. Chronological preparation. World presentation of tour guides - form, content, rhetoric. Work with the microphone. Nonverbal communication - body language. The personal equipment of guides. Work agendas of tour guides during excursions/stays. Travel agency's adoption of excursions. Manipulation with written documentation, money and aids. 4. Duties during cognitive excursions. Duties of guides during stays. Duties according to transport. Duties of guides in case of emergency - insurable, uninsurable. Work agendas of tour guides after excursions/stays. Assessments of excursions/stays by guides. Accounts of excursions/stays by guides. Social protocol of guides - general norms and rules of tour guide behaviour.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming)
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Learning outcomes
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The assumption of a guide´s character, his/her rights and duties, their work agenda before, during and after excursions/stays here or abroad in cooperation with travel agencies.
Practical discipline oriented to tour guiding methodology. The assumption of issues of psychology, sociology and rhetoric.
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Prerequisites
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Basics of Tourism
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Assessment methods and criteria
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Oral examination, Test
Full-time study: Credit Requirements: Active and creative work within seminars, written work - itinerary of chosen excursion. Part-time study: Credit Requirements: Written work - itinerary of chosen excursion.
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Recommended literature
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TTG.
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Všudybyl.
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Vybrané příspěvky v časopise C.O.T.
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Vyhláška č. 295 Ministerstva pro místní rozvoj o provádění a obsahové náplni zkoušky odborné způsobilosti pri výkon průvodcovské činnosti v oblasti cestovního ruchu.
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Zákon č. 159/1999 Sb. O některých podmínkách podnikání v oblasti cestovníého ruchu a o změně zákona č. 450/1964 Sb., občanský zákonník, ve znění pozdějších předpisů, a zákona č. 455/1991 Sb., o živnostenském podnikání (živnostenský zákon), ve znění pozdějších předpisů.
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Zákonník práce.
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Orieška, J. Metodika činnosti průvodce cestovního ruchu. Praha: Idea Servis, 1999.
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ORIEŠKA, J. Technika služeb cestovního ruchu. Praha: Idea servis, 1999.
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Zelenka, J. Průvodce cestovního ruchu. Hradec Králové: Gaudeámus, 1996.
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